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Legal Information F5 IT Tecnologias de Informação

In accordance with article 10 of Decree-Law No. 7/2004, of January 7, F5 IT Tecnologias de Informação, Ltd., located at Metropolitan Business Center, Rua Fernando Namora, No. 4 - 5th Floor, 2675-487 Odivelas - Portugal, with registration number 507798791 and tax identification number 507798791, is the owner or operates this website.

You can always contact us by phone (+351) 932 288 555 and by email geral@f5it.pt.

Learn about our privacy and cookie policy.

The address of our website is: https://f5it.pt

Privacy and Cookies Policy

We recommend careful reading of this privacy notice ("Privacy Notice"), as it describes how we collect, use, disclose, store, and protect your personal information. This Privacy Notice applies to any website, application, or service that refers to this Privacy Notice. When you provide or we collect your personal information in any of the ways described in section 2 below, you agree that we may collect, store, and use it: a) to fulfill the contractual obligations we have with you; b) based on our legitimate interests for processing (i.e. for internal administrative purposes, data analysis, and performance indicators (for more information, see section 3 below), direct marketing, maintaining backup systems, or for the detection or prevention of crime); or c) based on your consent, which you can withdraw at any time, as described in this Privacy Notice.

1. Who we are

This Privacy Notice applies to all products, applications, and services offered by F5 IT - Tecnologias de Informação, Ltd., but excludes applications or products that have separate privacy notices that do not include this Privacy Notice.

2. How we collect information

To the extent permitted by applicable law, we collect information about you and any third party whose data you provide to us when:
  • you register to use our websites, applications or services (including trial periods); this may include your name (including business name), postal address, email address, and phone number. We may also ask you to provide additional information about your activity and preferences;
  • you place an order through our websites, applications or services; this may include your name (including business name), postal address, contact information (including phone number and email address), and payment information;
  • you use our applications, which may include the collection of metadata;
  • you fill out online forms (including requests for new contact), participate in surveys, post on our message boards, post any blogs, participate in any contests or sweepstakes, transfer information such as white papers and other publications, or participate in any other interactive areas on our website, application or service;
  • you interact with us through social media;
  • you provide your contact information when registering to use or access any website, application or service we provide, or when updating said information; and
  • you contact us offline, for example, by phone, fax, SMS, email or postal mail.
We also collect your information in cases where you only partially fill out and/or abandon any information entered on our website and/or other online forms, and we may use this information to contact you to remind you to complete any pending information and/or for marketing purposes.

We also collect information from your devices (including mobile devices) and applications that you or your users use to access and use any of our websites, applications or services (for example, we may collect device identification number and type, location and connectivity information, such as statistics about your page views, traffic to and from sites, source URL, ad data, your IP address, your browsing history and your weblog information). We may do so using cookies or similar technologies (as described in section ‎9 below).

We may enhance the information we collect from you with information we obtain from third parties who have the right to share such information; for example, information from credit rating agencies, information search service providers or public sources (for example, for

3. How we use your information

To the extent permitted by applicable law, we use your information to:
  • provide any information or service you have requested or any application or service you have ordered;
  • compare the information for accuracy and confirm the information with third parties;
  • provide, maintain, protect, and improve any application, product, service, and information you have requested from us;
  • manage and administer your use of applications, products, and services provided or provided at your request;
  • manage our relationship with you (e.g. customer service and support activities);
  • monitor, measure, improve, and protect our content, website, applications, and services and provide you with an enhanced and personalized user experience;
  • conduct internal testing of our website, applications, systems, and services to assess and improve their security, performance, and performance, in which case we pseudonymize the information used for these purposes and ensure that it is only presented at an aggregate level, without being associated with you or any living person;
  • provide you with any information we are required to communicate to you in compliance with our regulatory or legal obligations;
  • comply with any other of our regulatory or legal obligations;
  • detect, prevent, investigate, or remedy criminal, illegal, or prohibited activities, or otherwise protect our legal rights (including contacting regulatory authorities and law enforcement agencies for these purposes);
  • contact you to see if you are interested in participating in our customer study (e.g. feedback on your use of our applications, products, and services);
  • monitor, perform statistical analysis and benchmarking, provided that in such circumstances this is done on an aggregate basis that will not be accessible to you or any living person, except as permitted by law;
  • send targeted advertising, marketing (which may include in-product messages), or information to yourself that may be useful to you based on your use of our applications and services;
  • provide content and services together with third parties with whom you have a separate relationship (e.g. social media operators); and
  • provide you with location-based services (e.g. advertising and other personalized content), in which case we collect geolocation data.
To the extent permitted by applicable law, we maintain information relating to you. This information will be retained and used as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.

Our website, applications (including mobile applications) and services may include technologies that allow us to:
  • check specific information on your device or systems directly relevant to your use of the websites, applications or services against our records, to ensure that the websites, applications or services are used in accordance with our end user agreements and to resolve any issues;
  • obtain information regarding technical errors or other problems with our website, applications and services;
  • comply with our legal or regulatory obligations;
  • collect information about how you use, and users use, the functionality of our website features, applications and services; and
  • gather statistical information about the system and operating environment from which you access our applications or services.
You can adjust your privacy settings through your browser or through our applications and services (if applicable).

In addition to the purposes described in this section ‎3, we may also use the information we collect to provide you with targeted advertising, marketing (including on-device messages) or information that may be useful based on your use of the website, applications and services, or any other information we have about you (depending on the websites, applications or services, you may have the ability to configure these features according to your preferences). Sections ‎5 and ‎6 of this Privacy Notice include more detailed information about how we will proceed.

Mobile data

We may obtain information through mobile applications that you install, or that are installed by their users, on their respective mobile devices to access and use our website, applications, or services, or that are used to provide other services related to the mobile application in question (for example, to synchronize information from our application or service with the mobile application in question). These mobile applications may be our own applications or third-party applications. Whenever the mobile application belongs to a third party, you should read the privacy notice of that third party, as it applies to your use of said application. We are not responsible for these third-party applications and their use of your personal information.

Mobile applications may provide us with information related to a user's use of the mobile application in question and the use of our applications and services accessed through that mobile application. We may use this information to provide and improve the mobile application or our own application or services. For example, activity performed on a mobile application may be recorded.

You can configure the privacy settings of our mobile application on your device, although this may affect the performance of the mobile application in question and how you interact with our applications and services.

Data analysis and definition of performance indicators

We may use the information generated and stored during your use of our services for our legitimate commercial interests, in order to offer you the best service and/or solutions and the best experience. These purposes include:
  • presenting targeted advertising, marketing (including notification messages on the device itself) or information that may be useful to you, based on your use of our services;
  • conducting research and development activities to improve our services, products and applications;
  • developing and providing new and existing features and services (including statistical analysis, benchmarking, insights, receipt recognition and cash flow forecasting services); and
  • providing you with location-based services (e.g. relevant content based on location), where we collect geolocation data to provide a relevant experience.
Please be aware that our use may include personal information of your customers, suppliers, employees and other individuals whose information you enter on any of our websites, applications or services.

Any individual whose personal information we process has the right to object to the processing, based on our legitimate interests; if you wish to do so, please contact us by email at geral@f5it.pt.

We may share your information with:
  • our service providers and agents (including their subcontractors) or third parties who process information on our behalf (e.g. internet service providers and platforms, payment processing service providers, and organizations we engage to help us send you communications) and who collaborate with us to provide you with the applications, products, services and information you have requested or that we believe may be of interest to you;
  • partners, including system installers, resellers, value-added distributors, independent software vendors and developers who may assist us in providing you with the applications, products, services and information you have requested or that we believe may be of interest to you;
  • third parties to whom we turn to facilitate payment operations, such as clearing houses, settlement systems, financial institutions and transaction beneficiaries;
  • third parties with whom you have a relationship and to whom you have authorized us to send

4. Marketing

We may occasionally use your information to inform you about detailed aspects related to our applications, products, and services that we believe may be of interest to you. We may also share your information with companies within our group and carefully selected third parties in order to contact you with information about their respective products or services that we believe may be of interest to you. Both these third parties and ourselves may wish to contact you for this purpose, by telephone, postal mail, SMS, or email. You have the right to request at any time not to be contacted for marketing purposes. You may also request at any time that your information not be shared with the third parties mentioned in this paragraph. If you wish to exercise these rights, you can do so by selecting your contact preferences when providing us with your information on our websites, applications, or services, through any preference center we provide you access to, or by sending us an email message at geral@f5it.pt. You may also unsubscribe from receiving marketing email messages by using the links provided in the email messages we send you.

Advertising on third-party platforms

Whenever you respond to communications that we post on third-party platforms (such as LinkedIn, Instagram, Facebook, Google, and Twitter), we may eventually share your information with the relevant third parties to present you with targeted advertising/content through the third party's platform, based on your profile/interests. Your information is used by the third party platform provider to identify your account and present you with advertising. You can control the advertising you receive through the settings provided on the relevant provider's platform and should consult the third party's help/support center for more information.

5. Your information and your rights

If you are located in the EEA or in another jurisdiction with identical laws on data protection, you may have the following rights in some cases:
  • the right to be informed about how we use and access your information;
  • the right to have your information corrected or deleted or to impose limitations on its processing;
  • the right to object to the processing of your information, for example for direct marketing purposes or when the processing is based on our legitimate interests;
  • the right to have any information you have provided to us returned to you in an automated, structured, commonly used and machine-readable format, or to have it sent directly to another company, whenever technically feasible ("data portability");
  • where the processing of your information is based on your consent, the right to withdraw your consent is subject to legal or contractual restrictions;
  • the right to object to any decision based on the automated processing of your personal data, including profiling; and
  • the right to lodge a complaint with the data protection authority responsible for data protection issues (for example, in the UK, the Information Commissioner's Office).
If we have incorrect information about you or if your data changes, please let us know so we can correct our records and keep them up to date.

If you withdraw your consent to the use of your personal information for the purposes stated in our Privacy Notice, we may not be able to provide you with access to all or part of our website, applications or services.

We will retain your personal information for the duration of our relationship and, subsequently, for as long as necessary and relevant to pursue our legitimate interests, in accordance with what is permitted by applicable laws and regulations. When your information is no longer necessary, it will be securely deleted (without prior notice).

6. Changes to this Privacy Notice

We may occasionally change this Privacy Notice. However, your rights outlined in this Privacy Notice will not be reduced. We will always update this Privacy Notice on our website, so we highly recommend reading it whenever you visit the website (the 'last update' reference informs you of the date of the last update of this Privacy Notice).

7. Security and preservation of information

We maintain the security of your information by implementing technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage. We will do our best to safeguard your personal information, although we cannot guarantee the security of information transmitted to our website, applications, or services, or to other websites, applications, and services, through the Internet or a similar connection. If we have provided you (or you have chosen) a password to access certain areas of our websites, applications, or services, we recommend keeping the password secure - we will not share this password with anyone.

If you have reason to believe that the security of your account has been compromised, please contact us at geral@f5it.pt.

8. Other websites and social networks

If you follow a link from our website, application, or service to another website or service, this Privacy Notice will no longer apply. We are not responsible for the information handling practices of third-party websites or services and recommend reading the privacy notices on those sites and services.

Our websites, applications, or services may allow you to share information on social media sites or use social media sites to create your account or link your social media account. These social media sites may automatically grant us access to certain information they hold about you (e.g. any content you have viewed). You should have the ability to configure your privacy settings through your own third-party social media account to determine what personal information we may access on that account.

9. Cookies, analytical and traffic data

Cookies are small text files that are transferred from our websites, applications, or services and stored on your device. We use cookies to help us provide you with a personalized service and improve our websites, applications, and services for you. Our cookies can be session cookies (temporary cookies that identify and track users on our websites, applications, or services and are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies that allow our websites, applications, or services to "remember" who you are and your preferences on our websites, applications, or services, and remain on your computer or device after you close your browser or leave your session in the application or service). We use the following different types of cookies:

Strictly necessary cookies

These are cookies that are necessary for the correct functioning of our websites, applications or services. For example, these cookies allow you to access protected areas of our website and remember what you have placed in your shopping basket.

Performance cookies and analytics technologies

These cookies collect information about how our visitors and users use our websites, applications, and services, for example, the functionality that users use most frequently and whether they receive error messages from areas of the websites, applications, or services. These cookies do not collect information that identifies a visitor or user. All information collected by these cookies is aggregated and therefore anonymous. We only use these cookies to improve the functioning of our websites, applications, and services.

Functionality cookies

These cookies allow our websites, applications, and services to remember your choices (such as your username, language, or region) and provide enhanced, more personalized features. These cookies may also be used to remember changes you have made to the size and font type, and other characteristics of web pages that you can customize. They may also be used to provide the services you have requested. The information collected by these cookies may be anonymized; however, they are unable to track your browsing activity on other websites.

Targeting and advertising cookies

These cookies are used to display ads that are most relevant to you and your interests. They are also used to limit the number of times you see an ad, as well as to help measure the effectiveness of the advertising campaign. They are usually introduced by advertising networks, with the permission of the website operators. They remember what you have visited on a website, and this information is shared with other organizations, such as advertisers. Targeting and advertising cookies are often associated with the functioning of a website provided by another organization.

Web beacons and parameter tracking

We also use cookies and similar software known as web beacons to track users who have visited our website after clicking on one of our advertisements on another website or in email messages, and to gather information about products or services purchased. These web beacons collect limited information that does not allow for the identification of specific individuals. It is not possible to refuse the use of web beacons. However, since they are used in conjunction with cookies, you can effectively disable them by adjusting your browser settings to restrict or block cookies.

IP address and traffic data

We keep a record of traffic data automatically recorded by our servers, such as your Internet Protocol (IP) address, information about your device, the website you visited before ours, and the website you visit after leaving our site. We also collect some website, application, and service statistics, such as access rates, page visits, and page views. We are unable to identify any individual from traffic data or website statistics.

Learn more about the individual cookies and analytics technologies we use.
Google Analytics
Google Analytics uses "cookies" to help the website analyze how users use websites, applications, or services. The information generated by the cookie about your use of the websites, applications, or services (including your IP address) will be transmitted to Google in the United States, where it is stored on servers. Google will use this information for the purpose of evaluating our use of the websites, applications, or services, compiling reports on website activity for website operators, and providing other services related to website activity and internet usage. Google may also transfer this information to third parties when required by law, or when such third parties process the information on behalf of Google. Your IP address will not be associated with any other data stored by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser or application. However, please note that if you do this, you may not be able to use all the features of this website. By using our websites, applications, or services, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information, please see "How Google uses data when you use our partners' sites or apps" (available at www.google.com/policies/privacy/partners/, or any other URL that Google may occasionally make available). To opt out of being tracked by Google Analytics on all websites, please visit https://tools.google.com/dlpage/gaoptout.

10. Additional information

In case of doubt about how we handle your information, the content of this Privacy Notice, your rights under local legislation, how to update your records or how to obtain a copy of the information we hold about you, we recommend sending an email to geral@f5it.pt.

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Metropolitan Business, Center Rua Fernando Namora, Nº 4 – 5º E, 2675-487, Odivelas
(+351) 217 590 977
geral@f5it.pt
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